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Refund and Return Policy

90 Day No Hassle Return Policy

At Buchanan Fire and Outdoor we want you to enjoy and love any product you purchase from us. If for some reason you’re not happy, we offer our “90 Day No Hassle” Return Policy. Any new, unused, unassembled, and resalable items which are in their original packaging can be returned for a refund within 90 days of delivery minus shipping costs (original and return). If you are returning your item because of an error created by Buchanan Fire and Outdoor, you will not be responsible for shipping costs.

  • If you are returning your item due to a product defect or damage, we will first work with you to get your item repaired.  We will replace the product if a repair is not possible.
  • We may require you to take a picture of your item before you ship it back to us, especially if you are shipping your item via a freight truck. This is just to provide a picture of the item before it ships in case there is any damage during its trip back to us
  • Ensure that before shipping back any items that they are clean, in original packaging, that packaging is such that it will help prevent any damage, and please annotate any defects or damage along with the photos you have taken prior to shipping
  • In order for your item to be eligible for our “90 Day No Hassle” return policy, please note:
    • Your items must be sent back within 90 days of delivery.
    • Items MUST be in new, unassembled and in resalable condition and MUST be in the original packaging
      Costs of shipping will be deducted from your refund or we’ll provide you with a store credit
    • You have the option of requesting an exchange for the item or that you get a refund for your purchase amount.
    • There are certain items where a full refund will not be given, these items include gift certificates, personalized items, items which have been marked as “non-returnable”, clearance items.
    • All refunds will be applied to the same payment type which was used in the original purchase transaction
    • Refunds may not be processed until the item has returned and has been inspected.

Buchanan Fire and Outdoor reserves the right to deny a refund if any one of the conditions below exist:

  • If the item returned doesn’t match up with the item originally shipped to the customer
  • If the returned item is missing any parts or is not in the original packaging
  • If the returned item is damaged due to improper handling and/or packaging
  • If the item returned was used
  • If the item being returned has been assembled in a way which makes it difficult for packaging for return shipping
  • In order to return your product, please call Buchanan Fire and Outdoor at 800-273-7209 to begin the product return process.
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