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Truck & Freight Policy

Thank you for shopping with Buchanan LP Gas. Before ordering any truck freighted item we urge you to read our truck freight policies first. All truck freighted items are delivered to curb side only and is up to the customer to assist in the unloading of the product. Lift gate services are included on the heavier items. At time of purchase a tracking order number will be emailed to the customer as soon as it’s established this will let you know time of delivery. Please always understand these semi tractor trailer trucks are not able to access all neighborhoods and driveways due to their size before requesting truck freight make sure the truck has access to your home or business. When driver makes the delivery it is very important that you carefully inspect your package before you sign and except it. All damaged goods should be sent back with the truck freight company at time of delivery by failing to do so the customer will be responsible for all pick up charges. All returns on truck freighted items must be made within 6 days after delivery. The customer will be responsible for freight charges.